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Manage Participant Fees
Manage Participant Fees

Change how much a registrant owes for a registration form, perform refunds or add offline payments

James Kiehn avatar
Written by James Kiehn
Updated over 2 weeks ago

If someone has already registered then you are able to manage the participants fees. You can manually adjust fees owed, perform refunds, or record offline payments.

Edit Fees

  1. Navigate to Registration > Participants

  2. Click the participants Name

  3. Scroll down to the Payment Information section and click Edit

  4. Adjust the amount and click Save

  5. Scroll down and click Update Registration Entry

Offline Payment/Refund

  1. Navigate to Registration > Participants

  2. Click the participants Name

  3. Scroll to the bottom to Payments & Refunds

  4. Click either Record Offline Payment or Record Offline Refund

  5. Fill in the information and click Save

  6. Click Update Registration Entry

Online Refund

  1. Navigate to Registration > Participants

  2. Click the participants Name

  3. Scroll to the bottom to Payments & Refunds

  4. Find the online transaction you want to perform the refund for

  5. Locate the Online Refund button. Note: You may need to scroll the table horizontally to the right to view it

  6. Enter in the refund information and click Save

  7. Click Update Registration Entry

Note: When performing an Online Refund, you must have an amount greater than the refund currently in your Stripe account. If you do not, you can navigate to Banking in TeamLinkt, scroll down and click Add Funds to add funds from your bank to your Stripe account. It can take 3-5 business days for the funds to appear in your Stripe Account

View Invoice

  1. Navigate to Registration > Participants

  2. Click into the name of the participant

  3. Click View Invoice in the top right

  4. You can share this URL with anyone and they will be able to view the invoice

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