Stripe Upgrade FAQs
James Kiehn avatar
Written by James Kiehn
Updated over a week ago

How to Upgrade your Stripe Account:

Why am I doing this Upgrade?

This upgrade has been made to improve the provide more accurate financial reporting and to allow TeamLinkt the flexibility to continue to improve Banking. In addition, there are some other feature benefits users will experience.

What are the key benefits of moving to Stripe Express:

  • Improvements to Installment Plans (including the option to pass credit card fees to the registrant)

  • Option for Apple Pay & Google Pay at checkout

  • Simplified process for obtaining non-profit status

  • More accurate Financial Reporting

  • Transaction info is all in TeamLinkt now, instead of Stripe

Important Changes to Note:

  • Reporting - Once you upgrade your Stripe account, all transaction information will be housed in TeamLinkt under Registration > Transactions. Information formerly housed in Stripe will now be housed in TeamLinkt.

  • The Flow of Your Money - once the upgrade is complete, all registration dollars processed will now flow into your new Stripe account. You will still have access to the old account, however no TeamLinkt funds will flow into it.

  • You Will Have Two Stripe Accounts - once the upgrade is complete, you will have your old stripe account, and the new upgraded Stripe Express account.
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    You will still have access to the old account, however no TeamLinkt funds will flow into it.

What Remains the Same:

  • Nothing in the TeamLinkt system will change, it will operate the exact same as before (with the improvements listed above)

  • Your credit card processing rates will remain the same as before

What if I am currently in the middle of a registration?

  • If you currently have a registration form open, once you upgrade your Stripe account, your money will immediately start flowing through that account.

  • In the event you need to refund a fee collected prior to the upgrade, it is recommended to keep some money in your old stripe account to issue any refunds.

Will I lose my Non-Profit Status?

  • Non-Profit Organizations - If you had non-profit status on Stripe prior, this will be automatically associated with your new account. You will need to re-submit your non-profit documentation through this form: https://forms.gle/R7PCxBgvhR3Cuxw56 or directly to help@teamlinkt.com

Will my members notice any changes when registering?

  • Your members will now be able to pay via Apple & Google Pay - otherwise, this will not affect your registration form setup process or the experience for your members filling out a registration form in any way.

Why can't I see any old payments/payouts

  • Once you upgrade your account to Stripe Express, your historical payments/payouts will remain in your previous Stripe Standard (Legacy) account.

  • From Stripe you will need to click the drop down in the top left corner:

  • Then you will have to click your old Stripe account, and you should then see all of your historical data

Other Important Notes:

  • Setting up your new Stripe Account will only take a couple of minutes

  • Your credit card processing rates will remain the same as before

If you have any questions, concerns, or need help, please contact help@teamlinkt.com

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