A dispute happens when your registrant disputes a charge that was made by your organization. This most often occurs due to the bank/customer thinking a transaction is a fraudulent charge. If the dispute is won by the customer, the amount charged is refunded to the customer and there is a $17 transaction fee attributed with it.

You will first receive an email from TeamLinkt stating there is a charge that is disputed and you must respond to it.

You can begin by navigating to Organization > Banking > Disputes where you will see your disputes listed.

There will be a set time to respond to those disputes. Be sure to respond before the given date, otherwise the customer will win the dispute as there was no counter against it.
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When countering the dispute, you will need to provide evidence against the dispute. This can include things like emails, screenshots, refund policies to help counter against the dispute.
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If the dispute was initiated in error, you can simply contact the customer to let them know to cancel the dispute with their card issuer.

**Note** You will still need to counter the dispute in order to win.

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