TeamLinkt has partnered with Vertical Insure to offer optional registration insurance that registrants can purchase directly during checkout, protecting their fees if unexpected circumstances prevent them from completing the season.
If you or your members have questions about a policy or need help with a claim, please contact Vertical Insure at support@verticalinsure.com.
What is Registration Insurance?
Registration insurance is an optional add-on that registrants can purchase during the registration process. If a registrant is forced to cancel due to an unforeseen covered circumstance, the insurance will reimburse their non-refundable registration fees.
The most common covered reasons include:
Illness or injury
Traffic accidents
Note: Registration transaction fees are not covered by registration insurance.
How does it help your organization?
Refund requests can be a major burden on league admins — and it's hard to enforce a no-refund policy when a participant has a legitimate reason to cancel. Registration insurance offers a better alternative: covered registrants get reimbursed, and your organization keeps the initial registration payment.
On average, organizations that offer registration insurance at checkout see a 46% decrease in refund requests, protecting your revenue and freeing up valuable admin time.
Where can registrants get support?
Registrants can file a claim directly with vertical insure and receive an email once they've purchased insurance that contains instructions on how to file a claim.
If a registrant has questions about their insurance policy or needs to file a claim, they can reach out to the Vertical Insure support team directly through the Vertical Insure Help Center.